Inbound Call Handling

Inbound AI Voice Agents: Zero Hold Time, Every Language

Every missed or delayed call is a potential customer lost. When your callers speak multiple languages, the problem compounds — a caller who reaches an English-only agent when they wanted to speak Spanish will often abandon the call rather than struggle through. Our inbound AI voice agents answer immediately, detect the caller's language, and hold a natural conversation that resolves the query or routes to the right team — in the right language, with zero hold time.

What You Will Receive

• Immediate answer on first ring — no IVR, no hold music, no voicemail
• Automatic language detection and natural conversation in the caller's language throughout
• CRM lookup for caller personalisation on recognised numbers — the agent knows who they are before they introduce themselves
• Intelligent routing to the right team or outcome based on caller intent and language
• Real-time transcription and structured call logging for every interaction, in your back-end language
• Seamless escalation to human agents with full conversation context when needed

Signs You Need This

Your inbound call volume has outgrown your team's capacity during peak hours, and callers in non-English languages are waiting significantly longer than English callers or not being served at all. You are losing after-hours calls in every language. Your human agents spend time on repetitive queries that follow predictable patterns regardless of language, leaving less capacity for complex calls that genuinely require human expertise.