The Challenge
What Global Property Partners Was Facing
A UK property agency operating across three language markets was losing enquiries to language barriers. English, Spanish, and Portuguese-speaking callers were landing on the wrong agents, and after-hours calls were going to voicemail with under 10% callback conversion.
The Solution
What We Built
We deployed a multilingual AI voice agent that automatically detected the caller's language and handled the full enquiry — property availability, viewing booking, buyer qualification — in the correct language, routing to the appropriate regional team.
Results
Measurable Outcomes
✓55% increase in qualified leads captured per month
✓After-hours multilingual conversion improved from 9% to 48%
✓Language routing errors eliminated completely